Following a restructure, this expanding company needed coaching for managers. The requirement was partly initiated by the new shape the business was taking, but also by an important, broader need to develop key members of staff in leadership positions, such as national and regional sales managers, operations managers and the head of the call centre.
“Over the last two years alone, we have trebled the number of stores that we manage. We are growing fast and experiencing continuous change. With all that transition, managers have had to adapt quickly. There have been lots of internal structural changes, as well as hiring new staff and training existing teams.
“One of the reasons we really wanted Reality HR to support us with management training and coaching was to get an objective review of our existing approach and make sure we were recruiting and managing our business in a way that nurtures growth. Reality HR showed us how we could progress further by handling things differently.
“Key staff at Ready Steady Store were keen to commence coaching sessions, to support the business goals as well as their own.”
The coaching provided an opportunity for Ready Steady Store to:
“Staff are the lifeblood of our business. Everything we have learnt from Reality HR has enabled us to invest in our employees and demonstrate how much we value them. As we continue to expand, we have better support mechanisms in place to ensure staff have a constructive outlet for any feedback. It’s a two-way system that really feeds the growth of the business.
“Reality HR have so much coaching experience and a wide perspective on a variety of issues. There were things we thought were big problems that didn’t faze them at all because they’ve encountered similar challenges in the past. They had first-hand experience of how to deal with them.
“Our new coaching program helps put everybody at Ready Steady Store on the same page. There’s a solid understanding between us of what we want to achieve as a business.”