The growth of the company was accelerating at a pace, but the capacity to service that growth was being hindered by the structure.
With plans for further growth, Tim Wallis, the Managing Director, wanted to be sure the business could fulfil its potential. He knew the company needed to make changes, but was struggling to identify what actions were needed.
We worked with Tim firstly to identify his business goals and the direction he wanted to take the business. Then, with a blank piece of paper and clear minds, we were able to identify the roles the business needed to support the growth. From there we helped to reorganise the structure of the business, whilst assessing the skills and capacity of the current team. By identifying the ideal profile for each role within the business, we were able to determine if the current incumbent was the right fit for the company going forward.
Through the profile analysis some individuals changed part of their roles, some left, but we also identified the skills that were missing, creating a profile of new roles required for the future. We recruited several new individuals including members of the senior leadership team.
Having got the team in place we worked with them to support them developing and defining their business plan, including their mission and core values. Importantly, the focus was on how their people would play a part in this. The need to engage and motivate all employees was integral. From the top down there was a recognition that everyone needed to be inspired to achieve and sustain the continuing growth.
The business has grown substantially – by 30% in the last year – and the servicing of the new business is now sustained thanks to a strong team. Quarterly meetings have been put in place to encourage a culture of sharing the goals and targets, and the importance of working together.
Performance management targets reflect the business plan and growth targets, ensuring everyone buys in and plays their part.
We continue to support Ridgeway on an on going basis with a range of HR projects.
“Working with Reality HR has had a significant impact on our business – we’ve grown by 30% in the last year, and without Reality that wouldn’t have been possible. I’d say the wheels would probably have fallen off the bus! I think they work so well with us because they really understand our business – what we do and our ethos.
Whilst they are part of the team they have the luxury of being able to see things that I can’t because I am too close to the business. They have helped me to understand the limitations and expectations put on the senior leadership team, and the need to grow that team with the right person. Through analysing the skills gap they made recommendations and then went on to recruit an additional leader.
They handle issues sympathetically, whilst still maintaining the needs of the business. I am very satisfied with all the support given to me by Reality, and am very happy to recommend them.”