An essential skill for managers to achieve win-win outcomes! Understanding what assertive behaviour looks like, describing positive and negative influencing styles and using non-verbal communication tools for influencing.
Course agenda
Definition and importance of influence and assertiveness in personal and professional settings.
Differentiating between assertiveness and aggressiveness and their impact on interactions.
Identifying personal communication strengths and weaknesses.
Understanding the principles of persuasive communication.
Identifying different influencing styles and when to use them.
Negotiation techniques for win-win outcomes.
Addressing objections and resistance effectively.
Applying assertiveness in challenging scenarios, such as giving feedback, handling criticism, and making requests.
Information
Recommended duration: 2-3 hours
We can adapt the agenda depending on your requirements/needs.
Please discuss this with our team.
Suitable for: all managers
Learner Objectives
By the end of the session, participants will be able to:
Recognise their own communication preferences and style
Develop assertive techniques for dealing with a variety of day to day and challenging scenarios
Have an actionable plan for influencing and persuading key stakeholders
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