Influencing and Assertiveness
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Course description
An essential skill for managers to achieve win-win outcomes! Understanding what assertive behaviour looks like, describing positive and negative influencing styles and using non-verbal communication tools for influencing.
Course agenda
- Definition and importance of influence and assertiveness in personal and professional settings.
- Differentiating between assertiveness and aggressiveness and their impact on interactions.
- Identifying personal communication strengths and weaknesses.
- Understanding the principles of persuasive communication.
- Identifying different influencing styles and when to use them.
- Negotiation techniques for win-win outcomes.
- Addressing objections and resistance effectively.
- Applying assertiveness in challenging scenarios, such as giving feedback, handling criticism, and making requests.
Information
Recommended duration: 2-3 hours
We can adapt the agenda depending on your requirements/needs.
Please discuss this with our team.
Suitable for: all managers
Learner Objectives
By the end of the session, participants will be able to:
- Recognise their own communication preferences and style
- Develop assertive techniques for dealing with a variety of day to day and challenging scenarios
- Have an actionable plan for influencing and persuading key stakeholders
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