Course description

An essential skill for managers to achieve win-win outcomes! Understanding what assertive behaviour looks like, describing positive and negative influencing styles and using non-verbal communication tools for influencing. 

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    Course agenda

    • Definition and importance of influence and assertiveness in personal and professional settings. 
    • Differentiating between assertiveness and aggressiveness and their impact on interactions. 
    • Identifying personal communication strengths and weaknesses. 
    • Understanding the principles of persuasive communication.
    • Identifying different influencing styles and when to use them. 
    • Negotiation techniques for win-win outcomes. 
    • Addressing objections and resistance effectively. 
    • Applying assertiveness in challenging scenarios, such as giving feedback, handling criticism, and making requests. 


        Recommended duration: 2-3 hours

        We can adapt the agenda depending on your requirements/needs.
        Please discuss this with our team.

        Suitable for: all managers

                  Learner Objectives

                  By the end of the session, participants will be able to: 

                  • Recognise their own communication preferences and style
                  • Develop assertive techniques for dealing with a variety of day to day and challenging scenarios
                  • Have an actionable plan for influencing and persuading key stakeholders

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