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Available as a half -day workshop or 1-1 coaching session
Every manager and team member faces difficult conversations – whether it’s addressing performance issues, delivering unwelcome news, navigating disagreements, or tackling sensitive topics. Yet many of us avoid these conversations or handle them in ways that create more tension rather than resolution.
This interactive and engaging session gives your people the skills and confidence to handle all types of challenging conversations with greater ease and effectiveness. By building on their Insights Discovery personal profile, delegates will understand why they find certain conversations difficult and learn practical techniques to make these interactions smoother, less stressful, and more productive.
Understanding your communication style
Refresh your knowledge of the Insights Discovery model and explore how it supports better communication and connection. Review your personal profile to identify your natural strengths and development areas when it comes to difficult conversations.
Adapting to others communication style
Learn how to quickly identify communication preferences in others and adapt your style to suit their needs. Discover how speaking the “language of colour” can transform challenging interactions and help you connect more effectively.
Structuring difficult conversations effectively
Understand a proven model for structuring difficult conversations so you feel prepared and confident. Learn how to lean into your strengths to make these conversations easier and more effective.
Practical application of communication techniques
Apply your Insights knowledge to real workplace scenarios. Practice techniques that will help you handle difficult conversations with professionalism, empathy, and clarity.
By the end of this session, you’ll be able to:
Managers who need to handle performance discussions, deliver feedback, or address team conflicts
All team members who want to communicate more effectively and build better working relationships
This course is ideal for anyone continuing their Insights Discovery journey. It helps embed the learning from your initial Insights session and develops practical skills that improve communication and relationships across your entire organisation.
Whether you’re interested in this course or want to explore our full range of Insights Discovery programmes, we’d love to hear from you.
Our Insights Discovery Courses Include:
Insights Discovery Full Circle
A psychologically safe 360 feedback tool to support stronger, more productive collaboration
Insights Thriving Through Change
Using Insights tools to understand how different profiles respond to change and stay motivated
Discovering Team Effectiveness
Increase collaborative working and reduce personality-based bottlenecks to maximise team efficiency
Proven expertise in feedback culture: Our practitioners have successfully implemented Managing Difficult Conversations across various industries, creating cultures of open, constructive feedback
Psychological safety focused: We understand the delicate balance required to create environments where people feel safe to give and receive honest feedback
Hybrid working solutions: Experienced in adapting Managing Difficult Conversations for hybrid and remote teams, ensuring collaboration thrives regardless of working arrangements
Measurable results: We track and measure collaboration improvements, helping you demonstrate ROI from your workshop investment
Contact us to discuss how our Insights Discovery Workshop - 'Managing Difficult Conversations' can benefit your organisation. We'll arrange an initial consultation to understand your specific needs and design a tailored approach that works for you.