Course description

This module will cover how managers can resolve grievances informally, how to conduct a formal grievance hearing and the legal framework surrounding grievances, including the risks of failing to follow a comprehensive process. 

    CPD logo


    Course agenda

    • The definition of a grievance, and when the Acas code of practice applies
    • Informal resolutions and approaches
    • Formal investigations and grievance hearings
    • Documentation and paperwork
    • The appeals process


    Recommended duration: 1 hour  

    We can adapt the agenda depending on your requirements/needs.
    Please discuss this with our team.

    Suitable for: all managers

    This can be combined with Investigations and/or Disciplinary and Dismissal modules

            Learner Objectives

            By the end of the session, participants will be able to: 

            • Recognise a grievance and when to use the Acas Disciplinary and Grievance Code of Practice 
            • Be able to confidently resolve grievances informally, when appropriate
            • Confidently run a formal grievance investigation and associated meetings 
            • Prepare the required documentation correctly and know how to store it correctly 
            • Know the appeals process

            Why not add a toolkit to your training session?

            Our toolkits help you get the best out of your teams, ensuring they are motivated, engaged and performing to the best of their potential. The toolkit will include easy to follow guides, notes and templates, including one hour’s support from an HR Consultant that will ensure a consistent and effective approach to managing.

            Discuss your training needs

            Fill in the form below and a member of our team will get back to you.

              Management and leadershipHR and employment lawMental health and wellbeingEDI and dignity at work

              You may also be interested in

              Learn about how we work with our clients

              HOW WE WORK

              Meet our team

              OUR TEAM

              Find out what our clients say about working with us

              READ CASE STUDIES