Outstanding client service is at the heart of everything we do at Reality HR – and we are pleased that this has been recognised by the judging panel of this year’s Inspire Business Awards.

We are listed as finalists in the Service Excellence Award category, which recognises a top performing business based on the quality of service offered.

The criteria for the award are closely aligned to Reality HR’s own ethos – the judges are looking for an organisation that continually exceeds customer expectations, can demonstrate a direct correlation between service and business success, and can demonstrate evidence of customer satisfaction.

Genuine feedback from happy clients, gathered during an independent survey process, formed the basis of our entry. Comments included; “Reality HR has been our anchor in the storm”, “They never fail to deliver on their promises and provide a service that is consistently professional”, and “I’m not really sure how we managed without them!”

Throughout a significant period of growth – from a client base of 11 in 2007 to more than 100 now – we have never moved away from service excellence as the beating heart of our business. Our experienced consultants have client happiness built in to their annual objectives, and our last survey found that 98% of the companies we work with would recommend Reality HR to others.

In addition to the Service Excellence nomination, our CEO Sally-Ann Hall-Jones has been nominated for the Female Achiever Awards, having been put forward without her knowledge! Sally-Ann has been instrumental in Reality HR’s success over the last decade, spearheading initiatives including the introduction of flexible working throughout the business, enabling us to attract an exceptional calibre of staff. We truly believe that happy staff equals happy clients, and Sally-Ann has ensured that philosophy is in the DNA of the company.

The Inspire Business Awards are run by Destination Basingstoke to celebrate the success of local businesses in North Hampshire, and we are proud to be shortlisted alongside some outstanding businesses from this thriving region. Wish us luck – we’ll find out who the winners are at the Awards Dinner at the Hampshire Court Hotel on Thursday, November 22.